Data Security & Privacy Commitment

ServiceHub will never sell your personal information, patient information, healthcare-related information, contact details, professional credentials or other private information to third parties for monetary gain.

Your data is collected to help operate the platform and facilitate relevant healthcare and nursing connections—not to create a database for sale.

Your information is not our product. Your trust is our responsibility.

We do not intend to make money by selling or trading databases containing:

• Patient information
• Family information
• Phone numbers
• Email addresses
• Home or service locations
• Healthcare or care requirements
• Nurse profiles
• Professional qualifications
• Registration information
• Identity or verification documents
• Enquiry information
• Other confidential information submitted to the platform

We will not commercially exploit such information.

ServiceHub may receive information relating to a patient's care requirements when a family or authorized person is looking for a nurse or healthcare professional.

We understand that such information can be highly private.

We therefore follow a minimum-information principle: users should provide only information reasonably necessary for finding and arranging the required service.

Where information needs to be shared to facilitate a requested connection, we aim to share only information reasonably necessary for that specific purpose.

We are committed to implementing appropriate technical and organizational safeguards to protect information handled through the platform.

Where technically applicable, information is protected using security measures such as:

• Encryption during transmission;
• Secure data storage;
• Access controls;
• Authentication mechanisms;
• Restricted administrative access;
• Security monitoring;
• Regular maintenance and updates; and
• Measures designed to prevent unauthorized access, alteration, loss or misuse.

Our security practices may evolve as technology and security standards improve.

Access to personal information within ServiceHub is intended to be restricted to authorized personnel, systems and service providers who require access for legitimate operational purposes.

We aim to follow the principle of need-to-know access.

Not every person associated with the platform has unrestricted access to user information.

Information submitted to ServiceHub is intended to support the functioning of the platform and the services requested by users.

We do not intend to use patient or customer information for unrelated commercial activities such as selling databases, building lists for external marketers or commercially trading personal profiles.

Where communications or promotional activities are conducted, they will be handled in accordance with applicable law and our applicable privacy practices.

ServiceHub exists to connect patients and families with suitable nurses and healthcare professionals.

Therefore, when you specifically request a service or connection, certain information may need to be shared with an appropriate service provider to facilitate that request.

For example, a patient or family may need to provide basic information regarding:

• Required nursing service;
• General service location;
• Required duration and timing (for example, a few hours, a day, overnight or live-in);
• Preferred language or gender preference, where relevant;
• Contact details for coordination; and
• Any special instructions the family chooses to share.

Such sharing happens only when the user specifically requests a connection, and only with the provider relevant to that request. It is never used for unrelated marketing or sold to anyone.